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IT Services Specialist

Location : Arlington VA
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No
Job Category : Information Technology

Job Description :

Primary Duties

  • Installs, configures, programs and maintains infrastructure, services and applications for the products and technologies mentioned above

  • Researches and develops design specifications for the architecture and deployment of services utilized; performs advanced integration activities to ensure the proper operation of IT services and infrastructure

  • Creates programs to automate administration of the IT Services environment and to deliver customized customer solutions

  • Collects, interprets and analyzes server and service delivery performance and log data and makes recommendations for remediation and service optimization

  • Performs advanced-level server and application administration, configuration, troubleshooting, and problem diagnosis for the IT Services infrastructure

  • Performs root cause analysis, diagnosis, and systems monitoring to identify potential issues before service to customers is impacted; evaluates unplanned service interruptions to avoid repeat occurrences

  • Collaborates with the case management systems (CMS) application team leads to implement and support servers, services, and applications required to successfully deliver CMS services and applications to court customers

  • Participates in the team's on-call rotation, providing 24x7 support to technical teams and end users

Minimum Qualifications

  • Associate’s degree in any information technology (IT) field; AND

  • Two years of IT experience that includes one year of technical experience in network operations / maintenance

  • An equivalent combination of education, experience, and / or training may be considered

Additional Qualifications

Required Qualifications :


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