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General Manager, Cargo

Location : Boston International Airport
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Airline - Aviation
Job Category : Operations Management

Job Description :

Job Summary


Lead, develop and drive the overall strategic direction and business plan by orchestrating an ongoing planning process which produces a clear and compelling vision and mid- and long-term business objectives. Direct all aspects of the day-to-day operations at the station/local business unit level to ensure efficiency and performance in accordance with the corporate objectives, strategy and plans



Job Responsibilities 

  •  Oversee, monitor, and evaluate the Cargo operation's performance to ensure increased profitability, productivity, or market share.

  • Direct the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources; analyse and approve operational investments that best meet the organization's business needs.

  • Monitor and track the financial performance and ensure that full accounts and records of all financial transactions are maintained. Provide financial reporting as required – (Board of Directors, Statutory Accounts, annual financial statements and reports, etc.,)

  • Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competiveness.

  • Lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organization achieves its business objectives and complies with all relevant regulations and laws.

  • Develop and maintain effective business relationships with all key stakeholders (customer airline’s management, airport management, customs, immigration etc) to meet business targets

  • Implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation.


Key Performance Indicators

  • Revenue

  • HR Metrics

  • Quality targets as set by Swissport and/or as agreed with customers

  • Other KPI as defined by the business unit





Required Qualifications :

Qualifications and Competencies


  • University degree or equivalent, advanced degree in related field or professional certifications are advantageous

  • Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.

  • 5 years’ experience with P&L responsibility, preferably in the Aviation Industry

  • Fluent spoken and written English

  • Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards

  • Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groups

  • Team focused management style that fits into a fast-paced, entrepreneurial environment

  • Strong oral and written communications and ability to communicate and motivate at all levels

  • A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement 

  • Personal and professional integrity of the highest order

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