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Client Services Specialist

Location : Ashburn, VA
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Telecommunications
Job Category : Administrative and Support Services

Job Description :

Our client is currently seeking an energetic and eager Customer Service Representative (Full-Time) who has above average interpersonal skills and is able to work in a fast-paced production environment.  The position available involves customer service, data management, and basic accounting. 


 


Our client offers a competitive salary and benefits as well as on the job training. With the right attitude and the will to perform job functions accurately and effectively, our client offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies and government agencies in the U.S.


 


Responsibilities



  • Answer call center calls, process requests, and work with customers to resolve issues and answer queries

  • Maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude

  • Demonstrating flexibility in satisfying customer demands in a high volume, production environment

  • Maintaining records and databases

  • Running database searches, performing quality assurance and reviewing images

  • Preparing reports

  • Handling time-sensitive process and sensitive material

  • Accurate data entry

  • Document scanning and indexing

  • Document printing and mailing

  • Maintaining publications inventories

  • Taking direction from supervisor

  • Participating in cross-training

  • Reliable attendance and punctuality in order to coordinate with integrated services team

  • Performing other tasks as assigned


Required Qualifications :

Education, Skills and Experience



  • College education -OR- 2+ years of experience preferably in customer service roles.

  • Above average communication skills; experience and comfort in speaking with customers from a wide variety of backgrounds

  • Excellent customer focus, attitude, and interpersonal skills

  • Experience with Microsoft Windows applications

  • Knowledge and understanding of computers and computer peripheral devices

  • Ability to work both independently as well as part of a team

  • Basic accounting and budgeting knowledge, or the capacity to learn

  • Strong organizational and analytical skills

  • High attention to detail

  • Accuracy and thoroughness (technically and ethically)

  • Flexibility in managing day-to-day workload with the ability to handle unexpected assignments


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